No doubt many government offices are equipped with complaint cells which are staffed by duty clerks and their telephone numbers have also been notified for the information of general public but what good they are they if, in time of emergency, the telephone calls from the general public are not attended to and the telephones are kept perpetually engaged for hours together to ward off those who might want themselves to be get posted on any matter of urgent nature.
A case in point was the recent power breakdown in the country in which for many hours together there was no electricity in the country. The telephone numbers installed in the complaint cells of the electricity department were found engaged for hours together. In times of crises if a vacuum is created between the government departments and the common man and he remains in the dark about the actual happenings , ill-will and confusion are bound to develop in his heart and mind against the concernced government department. Good governance, unfortunately, is still a far cry in this country. When the load shedding was at its peak in the country in the near past it had been noted that discrimination was also observed by subjecting those localities where the elite lived to shorter duration of outages as compared to the areas where the have-nots resided.
Even our national carrier is notorious for meting out special treatment to the VVIPs as compared to the ordinary passengers. There are instances where the flights were delayed for a considerable time because the VVIPs who were booked in in them happened to be late in reaching the airport on the scheduled time.
The VVIP culture continues unabated in the country despite tall claims of the successive governments that they have seen the back of it.
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