ISLAMABAD, April 12: The Federal Ombudsman Mr. Ejaz Ahmad Qureshi taking cognizance of complaints against NADRA constituted a team of senior officers comprising Mr. Muhammad Humair Kareem, Additional Secretary WMS, Mr. Muhammad Saqib Khan, Consultant/Registrar and Mr. Adnan Ahmad, Investigation Officer to visit NADRA and submit report. The committee has submitted its report after visiting NADRA Centre Blue Area Islamabad, after listening to the complaints of general public, witnessing the entire process of issuing CNICs/Succession Certificate and holding meeting with the management of NADRA.
The team observed and noted number of complaints of general public including overcrowding of visitors, availability of only one facilitation desk for more than 1800 visitors daily, inadequate parking space, overcharging of photo copying by the outside vendor, repeated visits by a person to provide required documents. The lady visitors highlighted number of difficulties in issuance of Succession Certificate. The team also listened to the problems of the management. The Director General NADRA Brig. TalatQayyum informed that after operationalizing three new Facilitation Centers at Tarlai, Bara Kahu and at Golra, the issue of overcrowding would be resolved. The team asked the NADRA authorities to let the applicants prior all the required documents in one go, so that they may not visit time and again about the purpose. The DG NADRA informed about the difficulties in identifying an intruder in a family tree for which they have to take extra care and make cross questions to confirm the genuineness or otherwise of the intruder. The team also inquired for charging Rs.10,000/- for duplicate CNIC. In turn, he informed that NADRA only charges Rs.1000/- for cancellation of duplicate CNIC in case of minor change in data, however, the applicant has to pay Rs.10,000/- in case of misuse of the previously issued CNIC. PR
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