Ombudsman team of officers inspect One Window Facilitation Centre of CDA

ISLAMABAD, April 22: Taking cognizance of the public complaints of mal-administration against CDA, the Hon’ble Federal Ombudsman Mr. Ejaz Ahmad Qureshi deputed a team of officers comprising Mr. Ahmed Farooq, Senior Advisor, Mr. Fazal Karim Khattak, Advisor and Mr. M. Javed Chaudhary, Director Media to visit CDA Facilitation Center to monitor the situation on-the-spot. During briefing session, the Member Finance of CDA RanaShakeelAsghar highlighted the new initiatives taken by them for the facilitation of public. He informed that the entire land record of Islamabad has been digitized, however, the record of other directorates are being digitized. He informed that a state-of-the-art MIS system was purchased some 12 years ago which has been operationalized. All directorates of CDA have been linked with this system. He said that a helpline 1819 of CDA has been introduced through which any person can get information before visiting any office of CDA.
The team also inspected different offices and Facilitation Center of CDA. It was noticed that the CDA administration and the staff were efficiently coping with the huge inflow of visitors in the Facilitation Center. The Head of the Ombudsman’s team asked the CDA management to establish a Pension Facilitation Centre for its employees so that pension cases may not be delayed. He also asked for digitization of entire record of CDA on priority basis. The Federal Ombudsman team will prepare its recommendations and submit it to WafaqiMohtasib within 48 hours so that short-term and long-term relief measures can be undertaken without delay. As a follow up of the visit the Chairman CDA/Chief Commissioner ICT will brief the WafaqiMohtasib on the initiatives taken to improve the delivery of its services to the residents of ICT.-PR